Cancellation & Refund Policy
Clear timing for cancellations, rescheduling, deposits and training that has already begun.
One-to-one sessions
Cancel more than 48 hours before the confirmed start for a full refund. A cancellation between 24 and 48 hours receives a 50% refund because preparation time has been reserved. Fees are non-refundable within 24 hours or after a no-show.
You may request one reschedule without charge more than 24 hours before the session. A later reschedule is treated as a cancellation unless illness, transport disruption or another documented exceptional circumstance makes a fair exception appropriate.
Group workshops and deposits
A 30% workshop deposit reserves the facilitator, room and preparation date. It is fully refundable if cancelled within seven days of payment and at least 14 days before the event. After that point, the portion covering completed custom chart preparation, purchased printing and non-refundable venue charges may be retained; we itemise those costs.
The remaining workshop fee is refundable when cancellation occurs more than seven days before the date. Participant substitutions are welcome with advance notice if the replacement has a suitable experience level.
If we cancel
If Index Beaconcore cancels, choose a new date or a full refund, including any deposit. We are not responsible for independent travel or accommodation costs, so do not make non-refundable travel arrangements without written session confirmation.
Digital materials and work started
Personal-use worksheets supplied as part of a completed session are not separately refundable. Where customised chart review has already begun, a fair amount for documented work may be deducted from an otherwise eligible refund. No deduction is made for standard material that can be reused.
Request process
Email contact@index-beaconcore.click with your name, confirmed date and reason for the request. We acknowledge requests within two Bangkok business days. Approved refunds are returned to the original payment method, normally within 7–10 business days; bank processing may add time.
Nothing in this policy limits mandatory rights under Thai law. We consider emergencies and serious technical failure individually and communicate any exception in writing.